From a hospital bed to the boardrooms of IBM and Capgemini—and today, CIO to multiple startups. If you look at my résumé, you see a linear path to the top: Global Delivery Leader at IBM. Senior Director at Capgemini. Head of IS at Bombardier. CIO and strategic advisor to multiple startups navigating scale, chaos, and transformation. But a résumé is a lie of omission. It lists the wins—but it hides the wars. My education in crisis management didn’t start in a corporate office.